Cancellation Policy


SRMC has a 24-hour cancellation policy.

We value your time and hope that you value our time as well.

Missed appointments and appointments cancelled with less than 24 hours notice affect our community of clients as well as our practitioners.  So that we have adequate time to fill a vacant spot, we request that you call in your cancellation as early as possible.

To cancel an appointment, please call the office at 206.284.8389.  We do NOT accept emailed cancellation requests.

If you are unable to keep your appointment and do not cancel within 24 hours, you will be charged according to the following guidelines:

  • With less than 24 hours notice of a cancellation we will charge half the session price
  • If you do not show up for you appointment you will be charged the full price of the session (payment will be required in order to rebook)
  • If you arrive late to your appointment you will be charged the full session price and the appointment will end at the scheduled time
  • If you are using a gift certificate and give less than 24 hours notice or do not show up for your session, the gift certificate will be forfeit

In the case of illness or treacherous weather:

If you are too ill or if you feel unsafe traveling to your reflexology appointment, please call us at 206.284.8389 as soon as you realize you can’t make it (if you could email us at seattlereflexology@gmail.com in addition to calling, we would very much appreciate it). If you know the number to text for your individual therapist, please do that as well.

In cases such as these, we will not charge our cancellation fee. However, please know we trying our best to be there for you (even in the bad weather), so the earlier you notify us the better we can redesign our day.

If we are sick or can’t make it through the snow to see you, we will notify you through every means we have available to us as soon as possible as well.

For our full list of policies, including our courtesy reminder notification procedures, please click here.

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